Hard Rock Cafe
Overview:
The Host is the initial contact with the guests.
Therefore, it is essential to start guests off with a positive experience at the front door.
A Host is anyone who greets, seats and pages guests.
In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
Responsibilities:
Opening doors, where applicable Welcoming and thanking guestsAnswering questions - accurately and politely Maintaining a clean and organized waiting areaAnswering the phoneDirecting guests to areas & restroomsProviding security for co-workers, guests and celebrities Assisting servers, bussers and managersPerforming opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
Assuring the complete satisfaction of each and every guestCreating memorable experiencesEntertaining guests to create Raving fans This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONSHigh School diploma or GED SKILLSRemaining calm in a hectic, fast-pacedDemonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
Displaying a positive and outwardly friendly attitude toward guests and co-workers.
PHYSICAL DEMANDSAbility to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of timeAbility to sit for extended periods of timeAbility to make repeating movements of the arms, hands, and wristsAbility to express or exchange ideas verbally and perceive sound by earManual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 poundsAbility to turn or twist body parts in a circular motion Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment Ability to travel via auto or airplane for long periods of time ADDITIONAL REQUIREMENTSMaintaining a well-groomed appearance (having a plan).
Following all uniform guidelines Practicing all general safety & sanitation standardsRecycling products, where possibleMaintaining HRC's 5 core Values and Mission Statement This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates.
Please see the Retail job description Additional Details:
Closing:
Hard Rock International is an equal opportunity employer.
We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member.
Hard Rock welcomes and encourages applications from people with disabilities.
Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.
g.
emergencies, changes in personnel, workload, rush jobs or technical developments).
About the Company:
Hard Rock Cafe.
Estimated Salary: $20 to $28 per hour based on qualifications.
The Host is the initial contact with the guests.
Therefore, it is essential to start guests off with a positive experience at the front door.
A Host is anyone who greets, seats and pages guests.
In addition, you will be assuming the role of tour guide, communicator, entertainer, memorabilia curator and musician (at heart).
Responsibilities:
Opening doors, where applicable Welcoming and thanking guestsAnswering questions - accurately and politely Maintaining a clean and organized waiting areaAnswering the phoneDirecting guests to areas & restroomsProviding security for co-workers, guests and celebrities Assisting servers, bussers and managersPerforming opening, closing & side duties - cleaning glass, polishing brass, sweeping & vacuuming the floor, wiping menus, restroom maintenance, etc.
Assuring the complete satisfaction of each and every guestCreating memorable experiencesEntertaining guests to create Raving fans This job description reflects the position's essential functions; it does not encompass all of the tasks that may be assigned.
Qualifications:
EXPERIENCE, EDUCATION, AND CERTIFICATIONSHigh School diploma or GED SKILLSRemaining calm in a hectic, fast-pacedDemonstrating a high level of organization, attention-to-detail and a sense-of-urgency.
Displaying a positive and outwardly friendly attitude toward guests and co-workers.
PHYSICAL DEMANDSAbility to move throughout the corporate office and cafes during visits (standing, walking, kneeling, bending) for extended periods of timeAbility to sit for extended periods of timeAbility to make repeating movements of the arms, hands, and wristsAbility to express or exchange ideas verbally and perceive sound by earManual dexterity, hand-eye coordination, and ability to work with hand above shoulders.
Ability to occasionally, regularly, frequently move objects (lift, push, pull, balance, carry) up to 10 poundsAbility to turn or twist body parts in a circular motion Ability to tolerate exposure to heat, cold, chemicals, and loud/noisy environment Ability to travel via auto or airplane for long periods of time ADDITIONAL REQUIREMENTSMaintaining a well-groomed appearance (having a plan).
Following all uniform guidelines Practicing all general safety & sanitation standardsRecycling products, where possibleMaintaining HRC's 5 core Values and Mission Statement This Cafe may cross-train the restaurant Hosts and the Retail Sales Associates.
Please see the Retail job description Additional Details:
Closing:
Hard Rock International is an equal opportunity employer.
We live our motto LOVE ALL - SERVE ALL, and strive to foster an inclusive workplace culture for every team member.
Hard Rock welcomes and encourages applications from people with disabilities.
Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.
Disclaimer While this is intended to be an accurate reflection of the current job, management reserves the right to revise the current job or to require that other or different tasks be performed when circumstances change, (e.
g.
emergencies, changes in personnel, workload, rush jobs or technical developments).
About the Company:
Hard Rock Cafe.
Estimated Salary: $20 to $28 per hour based on qualifications.
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