Caterpillar EPG Field Service Technician

Company Name:
Express Employment Professionals
Caterpillar EPG Field Service Technician

Job Description
This position is responsible for field service support of our Caterpillar Electronic Power Generation product line. Duties will include the installation, maintenance and troubleshooting of engine and electrical related systems, start-up of generators, transfer switches and switchgear systems.
General Description of Responsibilities (other duties may be assigned):
Provide customer support for on-site power generation facilities through technical evaluations of specific application, troubleshooting, and problem solving.
Repair and maintain reciprocal engine based power generation systems throughout the territory.
Provide guidance, assistance, and training to service technicians and customers as requested.
Explain and defend warranty decisions; generate and communicate service bulletins to both customers and Engineering.
Communicate cost, service and reliability issues from Field to Engineering with intent of convincing appropriate departments for cost reduction and design improvements.
Write full reports on findings from field service events, with clear, concise information.
Communicate daily clear comprehensive field reports regarding assigned units.
Represent the Power Systems group in the field.
Maintain service manuals.
Job Requirements
Education and Experience Requirements:
High School Diploma or G.E.D.
Two (2) years of EPG filed experience or accepted alternate
- Technical Degree or Certification a plus
Microsoft Office Software proficiencyo Able to read electrical schematics and equipment mechanical drawings
Experience with Diesel and Natural Gas Engines, Electrical Switchgear, Automatic Transfer Switches and Balance of Plant Equipment.
Good working knowledge of power generation components, power electronics, electronic controls, and fuel systems.
Excellent at managing Customer relationships
High level of responsiveness, and a strong proactive attitude to problem solving
Ability and motivation to learn quickly.
Excellent written and oral communication skills.
Desire and aptitude to perform hands-on work.
Willing to locate regionally
Field Service Experience in a fast pace environment.
Machines/Tools Used on the Job:
Various hand tools, specialized meters and diagnostic tools.
Cellular Telephone
Personal Computer, Microsoft Office Suite, Email, and Peripherals
o Comprehension of Caterpillar ET and other software tools
Copy Machine
Fax Machine
Company Service Vehicle
Supervision of Others:
Indirect, will work with other Service Technicians and Project Managers to coordinate resource commitments and provide our customers timely, accurate and professional service.
Physical Demands:
Use of hands and fingers to operate telephone(s) and computer(s) and specialized tools
Communication with internal and external customers, generally oral and written
Ability to travel to job-sites (may be out of town)
Movement in and around the job-site
Work Conditions(May require weekends, evenings and Holidays):
Environmental Factors Essential to Job Duties:
Work is performed in a field environment

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