Host/Hostess (Steakhouse)

Company Name:
Penn National Gaming, Inc.
Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse-racing venue. From a single race track, we have grown to be one of the nation's largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.
Boomtown Casino - Biloxi is currently looking for a Host/Hostess (Steakhouse) to join the team.
Work Schedule: Swing Shift
Average Hours per Week: 24 - 28
Pay Rate: $ 8.50
Provides fast, friendly, professional and responsive customer service to restaurant guests and restaurant staff
Greets, and makes welcome, each guest entering restaurant
Seats guests in restaurant as per specified rotation requirements
Maintains proper seating and reservation documentation
Monitors restaurant for table availability
Keeps designated working area clean and organized, wipes and assists in maintaining cleanliness of dining room, including cashiering area, as necessary or required, in accordance with established health and safety standards
Assists wait staff and bus persons in their duties (e.g., refill water glasses and coffee cups, helps pre-bus and bus tables, attend to guest needs) as necessary, or required
Complete all assigned closing duties at end of shift
Knows and promotes current casino events and programs and can give guests directions to all casino areas
Thanks customers, invites them back, wishes them luck and makes it easy for them to get back in play
Must be at least 18 years of age
High school diploma or equivalent preferred
Previous customer service experience in a high volume operation preferred
Read, write, speak and understand English
Excellent customer service/communication skills
Available to work required schedule which may include nights, weekends, holidays and overtime as needed
Must be able to respond to visual and oral cues
Must be able to reach above and below the shoulder, grip small items (i.e., flatware, plates, cups, glasses), bend, stoop and twist while carrying restaurant stock to and from supply areas; able to reach across tables; able to stand and walk for up to four hours; able to use hand motions when cleaning and wiping menus and table tops
Must be able to tolerate industry standard chemicals used for cleaning and sanitizing
Able to tolerate second-hand smoke, noise, bright lights
Able to work at a fast pace in an often crowded/noisy environment
Must be able to maintain a neat, well-groomed, professional appearance and uphold the company appearance standards
Must maintain good posture and poise throughout shift
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
If you''re truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn, we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It''s Good To Be PENN!"
Date: 2014-03-28
Country: US
State: MS
City: Biloxi
Postal Code: 39530
Category: Food and Beverage
Job Type: Regular Part-Time

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