Cocktail Server

Company Name:
Penn National Gaming
Overview:
Penn National Gaming has thrilled and entertained guests since 1971 when it all began as a horse racing venue. From a single race track, we have grown to be one of the nation's largest gaming companies, operating properties that offer broad and diverse gaming and pari-mutuel wagering experiences. PENN is dedicated to becoming the undisputed leader in guest service by offering a Red Carpet experience for each and every guest.
Boomtown Casino - Biloxi is currently looking for a Cocktail Server to join the team.
Work Schedule: To Be Determined
Average Hours per Week: 24 - 28 hrs
Pay Rate: $4.25 plus tips
Your daily responsibilities include:
Provides personalized service and uses guest name
Resolves service problems according to guidelines
Serves as ambassador of goodwill while working and at customer and public relations functions
Promotes casino events and programs
Provides fast (20 minute or less round time), friendly, professional beverage service to casino guests; carries full trays on every round
Monitors guest consumption of alcohol and intervenes as needed according to guidelines
Takes drink orders, communicates with bartender, assists in the preparation of drinks and presents drinks to guests
Handles money according to procedure
Works well with others, especially beverage servers, bartenders, barbacks, beverage supervisor, and slots supervisor
Maintains clean and stocked workstation
To be successful in this position it will require the following skill set:
Must be 21 years of age
High school diploma or equivalent preferred
Read, write legibly, understand and speak English
Excellent customer service/communication skills
Count money and change correctly
Know or is able to learn tray service, cocktail ingredients
Available to work required schedule which may include nights, weekends, holidays and overtime as needed
Must meet professional appearance standards as prescribed by company policy
Must be physically mobile with reasonable accommodation
Must be able to respond to visual and oral cues
Must be able to lift and carry 20 lbs. (full cocktail tray) for extended periods of time
Able to tolerate second-hand smoke, noise, bright lights
Able to work at a fast pace in often crowded/noisy environment
Physically mobile with reasonable accommodations including ability to push, pull, carry and lift up to 25 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Something to leave you with:
If you''re truly committed to a red-carpet service culture, then you need a team that is just as dedicated in pursuing that vision. Penn National Gaming is the place where we empower our cast members to deliver that WOW factor to our guests and in turn we will provide them an opportunity to build an "A" list career portfolio. You will soon understand why "It''s Good To Be PENN!"
Job ID: 2014-19682
Casino Property: Boomtown Casino Biloxi
Location: US-MS-Biloxi
Posted Date: 5/13/2014
Position Type: Regular Part-Time
Category: Food and Beverage

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