Retail Supervisor

Company Name:
Penn National Gaming
Don't just work. Work Happy.
A career in gaming? At Boomtown Casino Biloxi we think you'll enjoy an exciting industry, fast-paced days and nights, diverse, enthusiastic co-workers, unlimited growth and support from one of the leaders in the industry.
An individual could be successful if they possess the following.
Your daily responsibilities include:
Responsible for supervising all retail and bakery sales operations including planning, buying, inventory, and cost of sales and gods
Assists with overseeing the day to day operations of daily, weekly, and monthly reporting, operational audits, equipment operation, guest relations, and transactions
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws
Responsible for interviewing, hiring, and training team members; planning, assigning, and directing work; evaluating performance; rewarding and disciplining team members; addressing complaints and resolving problems
Counts material, equipment, merchandise, and supplies in stock, and posts totals toinventory records
Compares inventories to office records or computes figures from records, such as salesorders, production records or purchase invoices, to obtain current inventory
Ensures that merchandise is delivered from the warehouse in order to keep the Gift Shop well stocked and resolves problems related to shipping or receiving of merchandise
Inspects merchandise received and records the date and items received on the appropriate inventory records
Responsible for monthly inventories and compiling records for the Accounting Departmentso that end of month reconciliation may be properly maintained
Ensures that inventory storage areas are adequately maintained, organized, neat, and clean
Reports problems and/or discrepancies with inventory to F&B; Manager
Ensures that retail displays are maintained and all merchandise is neat, clean, andattractively displayed
Maintains a working knowledge of Boomtown's special upcoming events so that stocklevels are adequate for the event
Encourages mutual respect, dignity and integrity with all team members and guests, by setting a positive example at all times
Maintains a professional departmental, company and community reputation
Responsible for assisting clerks with customer purchases and returns
Responsible for operating and balancing cash register (i.e. all monies, coupons, comps andreceipts) AS NEEDED
Required to seek out, meet, and set up new product vendors
May assist in supervising front of house Buffet and/or Grill operations
Accountable for meeting or exceeding all State and Company sanitation requirements (ServSafe)
Any and all duties as assigned by the F&B; Manager or a member of management
To be successful in this position it will require the following skill set:
Must be 21 years of age
High school diploma or general education degree (GED) preferred
Requires at least two years retail/merchandising experience, along with supervisory experience
Requires good math, communication, and strong supervisory skills
Must be familiar with use of cash register, adding machine, and have working knowledge of computer, database software and inventory software
Requires excellent customer service skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence
Ability to deal with problems involving several concrete variables in standardized situations
This position requires CARE Certification
Must have effective organizational skills
Ability to manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service; and to respond to requests for service and assistance
Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings
Follows policies and procedures; completes administrative tasks correctly and on time; supports organization's goals and values
Exhibits confidence in self and others; inspires and motivates others to perform well; effectively influences actions and opinions of others; accepts feedback from others; gives appropriate recognition to others
Able to walk; sit; use hands to finger, handle, or feel and reach with hands and arms
Physically mobile with reasonable accommodations including ability to push and pull loads up to 50 lbs., and the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces
Something to leave you with:
Penn National Gaming is more than you may realize. We have properties throughout the United States and Canada and are embarking on an aggressive growth mode. Our departments and areas of opportunity are ideal for just about any skill set. And our company-wide commitment to making sure our guests smile as much as we do means you'll enjoy a fun working environment.
Now that you have read about who we are, here is your opportunity to see what we're about!
Equal Opportunity Employer
Job ID: 2014-21463
Casino Property: Boomtown Casino Biloxi
Location: US - MS - Biloxi
Posted Date: 8/20/2014
Position Type: Regular Full-Time
Category: Food and Beverage

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