Asst Manager Front Office

Supervise Front Desk Clerks, Leads, Rooms Controllers, Concierge, Reservations, PBX and Arcade. Handles scheduling, payroll, variances, associates files, up sell program, rate/inventory management and guest/associate relations. Processes non-guaranteed, casino and other general reservations to ensure hotel occupancy is maximized. Attend meetings and give shift briefings daily. Ensure banks are counted and replenished each shift and bank out procedures are followed. Monitor reservations and ensure billing is set up correctly and guests are processed in a timely manner. Ensures all associates are logged in answering the phone within 3 rings, and abandonment rate is kept at 3% or lower. Apply P.O.W.E.R. Achiever standards for the department. Set the example and tone for the office with a friendly, courteous, and professional manner while utilizing IP Direction skills. Ensure staff keeps standards high and maintain IP policy and procedures.
Requirements: High school diploma or equivalent. Two years related experience in hotel operations required. Strong organizational skills with the ability to use a computer and grasp numerous computer programs. Must have superior customer service skills, excellent written and oral communication with the ability to effectively communicate and present departmental goals and results. Guest service experience required. Must possess the ability to deal with a variety of people and perform essential functions without supervision. Must present a polished, impeccable appearance and a professional demeanor. Perform duties with a sense of urgency. Must be able to work flexible shifts / hours, weekends and holidays. Must have knowledge of operating basic office machinery; i.e. fax, copier, printer, adding machine.

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