Cage Cashier~Part Time

Requisition Number:1085247
Job Title:Cage Cashier Part Time
Date Posted:11/22/2016
Department:Finance
Property:Harrah's Gulf Coast
Shift:Varies
Status:Part-Time
Provides excellent guest service and player?s club related functions for all Total Reward card members. Performs monetary transactions for all casino customers. Cashes checks, chips, coins, and coupons. Issues Jackpots to the slot department. Maintains accurate records of all transactions per gaming regulations, company/department policy, and internal controls.
Job Description:
Function as a general cashier; based upon business demands, ability, and experience while taking care of all Total Rewards related functions.
Possess excellent verbal and written communication skills, excellent computer skills and be proficient with the use of CMS and WINet. Excellence in applying problem-solving, critical thinking and decision-making abilities in a fast paced environment is required. Maintain the accountability of the cashiers' cage in accordance with Grand Biloxi internal controls, requirements of the State Gaming Commission, and internal policies and procedures. Create exciting atmosphere for guests, following all Spotlight behaviors. Make suggestions to improve Customer Service within the department. Data entry into CMS ensuring accuracy on all accounts. Assist in preparation of reports as requested. Responds professionally and calmly in all situations. Works at the counter to assist guests with information and promote the benefits of the Total Rewards Program. Maintain confidentiality of all matters regarding guests, team members, and the business operation. Must know and understand ?Title 31? and cross train in all areas.
Consistently demonstrates superior customer service skills by displaying Spotlight on Success behaviors. Maintains upbeat, positive attitude, positive energy and enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates customer wins. Is ready to serve and informed of daily information; builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and properly uses the Service Recovery process to resolve problems when they exist. Promotes Total Rewards programs and card membership. Provides a warm farewell and thanks guests for visiting.
Qualifications:
?
? High School Diploma or GED
? Must be able to read, write, speak and understand English.
? Must be able to do simple math.
? Must be able to stoop, bend, as well as maneuver through all areas of the Cage.
? Must be able to work standing for long periods of time with frequent standing in one location.
? Must be able to work under pressure to handle long guest lines, customer demands and complaints.
? Can type at least 20 wpm
? Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form
Must be able to maneuver to all areas of the casino. Must be able to lift and carry up to 30 pounds. Must be able to bend, reach, kneel, twist and grip items while working in assigned areas, and must be able to stand for entire length of shift. Must have the manual dexterity and coordination to operate office equipment, including a 10 key adding machine, PC computers, fax machine and photocopier. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak and understand English. Must be able to respond to visual and aural cues. b656a7e4aef84fcf8bda8e44947a753b

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