ERIN GOLDMAN


‍‍Erin Warren



15807 Lemoyne Blvd Apt 202 Biloxi, MS | 228-546-1609 | erin.goldman2243@gmail.com


Objective



  • To find a career not a job


Education


High School Diploma | 05/2006 | Philadelphia high school


 


bachelors in history | still enrolled  | southern new hampshire university



  • Major: Bachelors in History


 


Experience


bartender/server | mosaic tapas restaurant and bar/the beer house | 12/2015-present



  • Communication is key here, my income is based off of being able to communicate and start and hold conversations with a variety of customers.

  • Money Management

  • Menu/Drink Knowledge

  • Teamwork

  • Customer Service


 


Customer service representative | at&t Call center | 02/2015-12/2015



  • Technical knowledge of both Android and Apple devices

  • Troubleshooting

  • Communication

  • Staying professional under pressure

  • Customer service and sales

  • De-escalating Upset Customers

  • Attendance

  • I was number one on my team with customer satisfaction surveys from 03/2015-11/2015


cocktail server | ameristar Hotel and casino | 11/2014-02/2015



  • Menu and drink knowledge

  • Time Management

  • Customer Service

  • Money Management

  • Communication

  • Attendance


bartender | ameristar hotel and casino | 02/2014-11/2014


 



  • Menu/Drink Knowledge

  • Customer Service and Sales

  • Money Management

  • Teamwork

  • Time Management

  • Communication

  • Attendance


team lead/server | applebees | 06/2012-02/2014



  • Menu and Drink Knowledge

  • Communication

  • De-escalation of Upset Customers

  •  Money Management

  • Teamwork

  • Customer Service/Sales

  • I was the lead server, which meant that the training of new front of house servers was my job. I bartended as needed and helped with liquor inventory and orders.


Receptionist | Till-Newell Animal HOSPITAL | 06/2013-02/2014



  • Took calls about procedures my office offered and prices on merchandise.

  • Customer Check-In

  • Computer Skills

  • Record Keeping

  • Responsible for alerting customer to the pet vaccine schedule

  • Appointment Scheduling


Customer Service Representative | DIRECTV CALL center | 02/2010-06/2012



  • Equipment Sales and Upgrades

  • Scheduling Service Calls

  • Technical troubleshooting on all Directv devices

  • De-Escalation of customers

  • Communication

  • Staying Professional at all costs

  • Attendance

  • I was also number one on my team in customer satisfaction and product knowledge for 6 months in a row. 


 

  • ID#: 119755
  • Location: Biloxi, MS , 39532

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!