To gain a full-time position with a growing company that will utilize my customer service, data
entry, and administrative skills. Also provide opportunities for professional growth and
Administrative Assistant
 Progressive experience and success specializing in administrative assistance and executive support
 Handled customer inquiries and phone presentations in a professional manner
 Knowledge in Microsoft Office for Word, Outlook, Excel, PowerPoint, Word Perfect and AS-400.
 Performed general clerical duties such as filing, data-entry, answering phones and customer service
 Answered telephones and gave information to callers, took messages, or transferred calls to appropriate
Sales Associate
 Sold merchandise to individuals in stores and showrooms, utilizing knowledge of products sold.
 Displayed merchandise, suggested selections that met customer's needs, and emphasized selling points of
article, such as quality and utility.
 Assisted consumers with merchandise selection, encourage purchase, and demonstrate product use and
safely feature.
Front Desk Clerk
 Greeted, registered and assigned rooms to guests.
 Offered information pertaining to available services and facilities of hotel, points of interest and
entertainment attractions.
 Investigated complaints regarding housekeeping service and equipment and took corrective action.
Advanced Technical Support
 Conversed and corresponded with customers to obtain facts regarding customer complaints.
 Identified problems, diagnosed causes and determined corrective actions.
 Established and connected customer IPhones, Androids, IPads, tablets, laptops and wireless home service
to Wireless Local Area Network (WLAN).
 Ensure compatibility of system and applications software, define/resolve software faults, coordinate testing
of new and revised systems, assure network and systems integrity, reliability and security.
Reservations Agent
 Assisted customers with reservations, hotel/casino attractions and general information.
 Provided billing information and resolved payment and billing disputes, processed cancellations,
reactivations, credit adjustments, and rate changes on guest accounts, handled group rooming lists,
contracts and revisions, printed and sent out hotel confirmations weekly. Used Opera Software
 Recommended local and national attractions such as Alabama Theatre, Carolina Opry, Legends Theatre
and Five Star Restaurants.
Hard Rock Hotel - Biloxi, MS   08/2016 - Present (part time)
AT&T - Ocean Springs, MS   08/2014 – 04/2016
Advanced Technical Support
Walgreens - Travelers Rest, SC   10/2010 - 08/2014
Sales Associate
Oceana Resorts - Myrtle Beach, SC 04/2008 - 12/2009
Reservations Agent
Sand Castle Resort - Myrtle Beach, SC 06/2006 - 11/2007
Front Desk Clerk
Polynesian/Ocean Plaza/Viking Hotel - Myrtle Beach, SC   03/2006 - 06/2006
Front Desk Clerk
University of Phoenix - Greenville, SC   03/2010 - 01/2012
Associates of Arts Degree in Business 
Mississippi Gulf Coast Jr. College - Gautier, MS   01/1983 - 05/1985
Secretarial Course
Reference upon Request
  • ID#: 130956
  • Location: Biloxi, MS , 39531

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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