Administrative/Clerical/Receptionist/ Call Center

 Anna Gines

 315 Haise
 Street, Biloxi MS 39530

228-436-4735

agines@bellsouth.net

Education

Masters of Business Administration                               1999 to 2002 William Carey College, Hattiesburg MS

Bachelor of Science, Computer Science                        1993 to 1998  Belhaven College, Jackson MS

Associate of Science, Computer Operations                  1987 to 1989 Phillips Junior College, Jackson MS

Biloxi High School, Diploma                                             1971 Biloxi MS

Experience

 PBX Switchboard Operator

Margaritaville Restaurant and Casino                        Biloxi MS                   2012 to 2012

•Answered inbound telephone calls and represented the company in a professional and businesslike manner.

•Explain upcoming events, entertainment, menus and hours of operation.

•Dispatch shuttle for pickup of guest.

•Log incoming call, and write complaints forward to supervisor.

Intelligence Coordination Specialist Trainee                                   

Mississippi Department of Public Safety, Troop K   Biloxi MS                   2012 to 2012     

•Answer 911 emergency calls to dispatch trooper to scene.

•Enter caller information of emergency using computer data program.

•Create daily reports of accident, incidents, time of operators and troopers.

•Verify driver’s license, vehicle registration using national and state computer database program.

 Driver License Trainee  

  Mississippi Department of Public Safety, Troop K   Biloxi MS                2010 to 2011

•Assists individual regular driver’s license and identification card.

•Verify validity of renewal, reinstatement, and new license using national and state computer database. program.  Administers computer automated tests for learner's permits and ascertains if applications of applicants under 17 years of age are properly signed by parents and notarized.

•Examiner must be certified by the department to administer the road test for applicants of original and first time Class R or Class, D drivers’ licenses. The examiner is required to ride in the vehicle while applicant is driving in normal traffic. Examiner must have the ability to assist the applicant in dangerous situations and also score the applicant during the test. The examiner's decision is the sole opinion as to whether the applicant is qualified to operate a vehicle safely on the highways.

Collect fees entering into computer program and preparing cash drawer for hourly reconciling.

•Prepares daily reports of license issued and monies received, and prepare cash drawer reconciling at the end of day for bank deposit.

Enumerator

US Census Bureau                                                           Biloxi MS                  2010 to 2010

•Interview citizen household to verify occupants.

•Door-to-door visit in designated area or communities.

•Input information on forms to be processed at main office.

 Volunteer

Various Non-Profits                                                             Biloxi MS             2008 to 2013

Vision of Hope, Youth Church, Elks Education Dept.

•Driver for youth group field trips.

•Volunteer tax preparer for Vision of Hope.

•Chaperone at youth groups events.

 Adjunct Instructor

Virginia College                                                                      Biloxi MS           2006 to 2007

•Instruct students in Basic Keyboarding I.

•Instruct students in Accounting I basic principles and practices.

•Using word, excel to create syllabus, tests and to document grades and attendance.

 Project Coordinator

Global Financial Aid Services                                             Gulfport MS        2005 to 2006

•Monitor Title IV Colleges admission and registration websites.

•Use Project Manager software to  verify completeness of projects by milestone date for task.

•Upon deployment of updates software schools website liaison with schools and technician for completeness.

 Tax Preparer                   

Jackson Hewitt                                                                          Biloxi MS      2005 to 2006

•Prepare clients basic individual income tax returns.

•Answer phones, answer questions and complaints.

•Collect fees.

 Room Reservation Clerk

IP Casino and Hotel                                                                   Biloxi MS        2005 to 2005

•Reserve guest rooms using computer database program calls from telephone and fax.

•File request by organization and date for follow-up.

•Organize tour bus and groups folders for player cards, complimentary meal coupons.

•Verify all requests for reservation at end of day for accuracy.

Tax Preparer                   

Jackson Hewitt                                                                          Jackson MS     2004 to 2004

•Prepare clients basic individual income tax returns.

•Answer phones, answer questions and complaints.

•Collect fees.

 Billing Verification Assistant

AT&T (aka-Bellsouth Telecommunications, Inc.)               Jackson MS      1974 to 2004

•Monitor telephone electronic and digital switching equipment.

•Process mechanized test for integrity of the switching equipment.

•Analyze mechanized data of switching equipment for billing errors.

•Wrote software for switching equipment as a Translation Assistant.

•As Network Assistant and Traffic Assignment Assistant- verified daily performance of the switches for engineers

 on equipment usage in order to upgrade or install new equipment.

•As Network Clerk verified calls for service representative on complaints of billing or inquiries and verified daily performance of switching equipment.

•As Repair Service assistant taking customer trouble reports using computer program and assigning work order to technician for repair.

•As Switchboard Operator placed local and long distant calls for customers.

•Relieve supervisor, group leader and trained new employees on daily task.

 Office Clerk

Keesler AFB   Cost Account Office                                          Biloxi MS               1971 to 1971

  •  Answer Phone
  •  File, copy, office errands
  •  Summer Youth Program

Reference on Request

 

 

 

 

  • ID#: 71157
  • Location: Biloxi, MS , 39530

Don't Be Fooled

  • When selling, do not put your home address in your ad.
  • To avoid scams, buy and sell with people you can meet locally, in person.
  • When meeting with someone you don't know, meet in a public place. If that's not possible, have a buddy with you. Also, carry a cell phone; if you feel unsafe, you can call a trusted friend, and stay on the line.
  • Never give out financial or private information like account numbers, PayPal login, or social security number.
  • If an offer sounds too good to be true, it is. Walk away!

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